Privacy policy
Privacy Policy
Last updated: 5 May 2025
Welcome to Bondi Bites Dog Treats (“we”, “us”, “our”). We take your privacy seriously and are committed to handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or shop from www.bondibitesdogtreats.com.au (“Site”) or otherwise interact with us.
By using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
Who We Are
Bondi Bites Dog Treats
ABN: 45 798 708 368
Email: hello@bondibitesdogtreats.com.au
Address: PO Box 7139 Bondi Beach NSW 2026
What Information We Collect
We collect personal information directly from you when you:
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Place an order (name, email, phone number, shipping and billing address, payment details)
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Contact us for support (contact details, message content)
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Sign up for marketing or newsletters (email address)
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Create an account (username, password)
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Browse our Site (using cookies or analytics tools — device info, IP address, usage data)
You can choose not to provide some information, but this may limit our ability to serve you.
Why We Collect Your Information
We collect and use your personal information to:
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Process and deliver your orders
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Provide customer service and respond to inquiries
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Improve and personalise your shopping experience
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Send updates, special offers, or marketing (if you’ve opted in)
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Comply with legal obligations and protect our business
We only use your personal information for the purposes we collected it, or related purposes you would reasonably expect.
Disclosure of Your Information
We may share your information with:
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Trusted service providers (e.g., Shopify, payment processors, delivery partners)
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Legal or regulatory authorities if required by law
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Other parties with your consent or when necessary to protect our legal rights
We do not sell your personal information.
If we transfer your data overseas (for example, via Shopify servers), we take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles.
Cookies and Online Tracking
We use cookies and similar tools to improve your browsing experience, analyse website performance, and deliver tailored content. You can manage cookie settings in your browser, but disabling cookies may affect how the Site functions.
For details about Shopify’s cookie practices, visit Shopify’s Cookie Policy.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no online system is completely secure, so we recommend you protect your own information (for example, by keeping passwords safe and not sharing your account details).
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading. To do this, please contact us using the details below.
How Long We Keep Your Data
We only keep your personal information for as long as necessary to provide services, comply with legal obligations, or resolve disputes. When we no longer need your information, we securely destroy or de-identify it.
Complaints and Contact
If you have a question, concern, or complaint about how we handle your personal information, please contact us:
Email: hello@bondibitesdogtreats.com.au
Address: [insert PO BOX]
We will investigate and respond promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
Thank you for trusting Bondi Bites Dog Treats — we’re committed to keeping tails wagging and your privacy safe! 🐾
